High Priority: Website Down.  Used when major business critical systems such as (but not limited to) client websites are down. 

Taxprosites Response:  During regular business hours, a technician will be notified immediately via cell phone or pager.  During off hours, weekends, and holidays, please send a ticket and your issue will be handled as soon as possible. 

 

Normal Priority:  Web page or non-critical site problem.  This level should be used if you are having a problem with your hosting services but the problem is not urgent.  This may include design problems or a password change for your site.

Taxprosites Response: The ticket system is checked regularly during business hours and periodically at night.  We will respond to you when we receive the ticket either by email or phone call.  At that time, a course of action will be determined by the technician.

 

Low Priority:  Non-critical or work order requests.  This ticket level should be used for work orders and regular maintenance such as adding an email address, scheduling a meeting with the designer, or making regular changes to your website or hosting services.

Taxprosites Response:  A ticket at this level will be placed on the technician's schedule weekly schedule and will be handled at that time