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1.
Q.
How difficult is it to get started?
A. We make it easy. Just
click on this link and you can pick your payment plan (Yearly or
Monthly) and method of payment. You are then able to chose a domain name
(www.yourname.com) that is easy to remember and reflects your business
name. (If you can't find one, we'll be glad to help you personally. Next
you can choose the design from our portfolio that fits your business
style. You
will then be asked to provide some basic information about your company
such as address, phone numbers, staff, services you offer, and email. If
you have a digital photo of yourself or your business ready, you can upload
at this time or just send it along in the mail. In about two weeks your
new web site will be working!
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2.
Q.
What if I want to have my clients send their payroll information over
the web site?
A. Just indicate the option for the payroll
service you need and we will set it up for you. Then we will provide
complete instructions on how it works for you and your clients. If you
have any problems we will provide support to get you up and running.
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3. Q.
I don't offer payroll services currently, but I would if I didn't have
to do it myself. What can I do?
A. In addition to just
collecting payroll data for those clients of ours who do payroll in
house, we offer a complete payroll service through AVA Associates that
brands it with your name. It is completely transparent to your client
and priced right to allow you to make extra income.
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4.
Q.
What do you mean when you say I will never have to change my email
address?
A. These days everyone (such as Verizon,
AOL, etc.,) is offering lower rates to get you to change to them as your
ISP (Internet Service Provider). But if you do, you will get a new
internet address. This is very bad for businesses as your clients can get
confused. For example, imagine if your business changed it's telephone number every
year or two! But if you have your own domain name and email addresses
you can take advantage of the absolute best offer whenever it comes
along without changing your email. Having your own domain email looks more professional to your clients than an AOL or Yahoo email
address.
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5. Q. What kind of tax content do you provide and why do I
need it?
A. We provide articles each month from the "Back to
Basics" team, a well established professional tax group who are
always up-to-date with tax law and changes, and provide really useful
information to your clients. Your clients will appreciate the fact that
your web site is always "fresh" and current. existing clients
will know that you care about their business, and potential clients will
get a good impression and see that you are ready and able to
service their needs
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6. Q. What is the advantages of signing up for
a year?
A. With either the yearly or monthly plan, you still get a great
website. However, the one time yearly payment allows us to waive the $99
one time setup fee. And for a limited time we will also waive your domain registration
for one year - worth $30.00. That means you save
$130.00. Your total cost is equivalent to about $1.00 a day for 24 hour, 7 day a
week advertising
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7. Q. My competition has (or does not have) a
website. Why do I need one?
A. Either way a web site makes sense.
More people are using the internet everyday. On-line purchases are
increasing everyday. More electronic tax returns are being submitted
on-line all the time. The internet is now a big part of our lives (even
more so for younger people). You need to have your business perceived as
technologically competent to handle your clients' needs. Stay one step
ahead of your competition with a website that looks professional and is
filled with great content and useful services.
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8. Q. How do I make
changes (a new employee or service) or add features to my web site?
A.
Once we submit the finished website and you approve it, you have three
business days to make changes without charge. After that, we charge only
$15 to make corrections or additions. Optional services can be added any
time based on our rate card.
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9. Q. Who owns (and has the rights) to my
domain name?
A. We have always had a strict policy to register
Domain names properly with the customer as the owner. We will of course,
register TaxProSites.com as the technical contact, but you can easily
change that in the future if you should ever leave our company.
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10. Q.
What kind of technical support do you provide?
A. You are welcome
to contact us by phone or email (preferred) any time during normal
business hours. After hours we give you the option of reaching someone
"on-call". We also have priority options on our systems that
will alert us 24/7 in case of emergencies. Our guaranteed
"uptime" is 99.9%.
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11. Q. How can you offer so much for so
little investment, when others are charging double, triple and even more
for similar service?
A. Our company has been running web sites for
over 10 years. We are a family owned and operated business. We produce
all our own graphics and keep all our technical services in house. We
keep our overhead low and operate efficiently. In the end though,
customer service is really our number one product and that is something
which is priceless to us.
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12. Q. I am ready to order my new web site,
what do I do next?
A. Click here to go to our order page, call
570-836-2126 or log on to our website at www.TaxProSites.com
and let us show you what great service is really all about!
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